Contact
Talk to us
Questions about a policy, a quote or a claim? Send a message and we will come back to you. Or just call, we pick up.
Send a message
Get in touch
Tell us what you need and the right person will come back to you, not a queue.
Or reach us directly
We pick up
Most enquiries get an answer within one working day. If it is urgent, call. During office hours a person answers.
Answered before you ask
The questions that come up most on this page, so you can get on with the one that brought you here.
How quickly will someone come back to me?
Within one working day for a message sent through this page, and usually the same morning. If it is urgent, call. The office line is answered during opening hours rather than routed to a menu.
Can I speak to a person rather than fill in a form?
Yes. Call either number at the top of this page during office hours and you will reach an adviser directly. The form exists for the times that is not convenient, not instead of it.
I already have a policy. Who do I talk to?
The same team. Renewals, changes to your cover and questions about an existing policy all come through this page or the office line; you do not need a separate reference to start.
Do I need to visit the office?
No. Quotes, payment and certificates are all handled online, and a claim can be reported by phone or email. You are welcome to come in, and the map on this page will get you here.
What should I have ready when I call about a claim?
Your policy number if you have it, the date of the incident and a short account of what happened. Nothing else. We will tell you exactly what the underwriter needs and go back to them on your behalf.
Prefer a quick chat?
Our team picks up on the first ring during office hours: no menus, no waiting.